Meet Arlene, your Coach

I have years of experience in Programme & Project Management with a focus on leading technology-based business change. My uniqueness is that over the years I have worked in payroll, purchase ledger, credit control, management accounts and IT so understand the end to end processes much better than others. I’ve been there and done it.

Here’s how I can help you:

I am a great sounding board and happy to help anyone who wants to bounce an idea of an independent person. I love helping people find solutions. I have worked on some significant large scale projects as well as small ones so have seen near enough everything. What can go wrong and what can go right? How to get around those blockers and always listen to the lessons learnt.

I have had exposure to so much tech over my years so am able to distinguish which ones are right for you and your business. One of the worst things to do is invest in tech because everyone else is. What will it do for your business? How will it transform or fix current issues? I can help to identify that. I love transformation and process improvement. We all need a work-life balance so I help to process map and improve so everyone in your business including you gets a fair bite at the “work-life balance” cherry.

I am a firm believer in change management. I work with teams and individuals to prepare them for the change and help them through it. You can have the best solutions in the world but if people don’t buy into it and utilise it properly, you may as well have thrown your money down the drain.

3 problems I can solve:

How to scope and manage a project?

How to unblock a project?

How to give your business competitive advantage through process improvement?

3 questions I like being asked:

“What would you say are the top qualities of a successful recruiter?”

How do I get trainees up and running (billing)?”

“What would you say to a client who says [insert objection]?”

My training:

Gaining Competitive Advantage through Problem Solving

Introducing methodology which will help you identify problems, or time and effort inefficiencies in your business (or clients) teaching you techniques to solve and future proof them and turn these into ways of gaining a competitive advantage.